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Treatment Exceeding Your Expectations

Our physical and occupational therapists strive to provide you the highest quality treatment and care. With every visit, we want your experience to exceed your expectations.

Our patients recognize our quality care

  • Aurora Advanced Healthcare physical and occupational therapy ranks in the top 5% regionally and nationally in patient satisfaction according to the Press Ganey survey.
  • Top survey scores include time spent with patient, likelihood of recommending our services and care received during patient visits.

Press Ganey is a national data collection agency for patient satisfaction. In their newly released survey, physical and occupational therapy at Aurora Advanced Healthcare has received an exceptional patient satisfaction ranking of 95. The Press Ganey ranking of 95 reflects patients’ “likelihood of recommending” the Aurora Advanced Healthcare facility to others.

A percentile score of 95 means that Aurora Advanced Healthcare physical and occupational therapy services are performing at a higher level than 95 percent of the benchmark group nationwide. The patient surveys were compiled from April 1, 2010 through March 31, 2011.

Learn more about the Press Ganey survey

As Aurora Advanced Healthcare’s survey partner, Press Ganey works with healthcare organizations to measure and improve their quality of care. Using a rating scale of Very Good, Good, Fair, Poor and Very Poor, various aspects of a patient’s experiences are measured.

Press Ganey survey results can help reveal what an organization is doing well and how it can improve. Measuring patient satisfaction will continue to play an important role in the trend toward accountability among the nation’s health care providers.

See some of the Press Ganey survey patient comments

“I was there for physical therapy. After my first visit, I was allowed to walk right in to the PT area and use the stationary bike before the scheduled PT. I thought this was a good use of time instead of waiting in the waiting room reading a magazine.”

“I have always been pleased with my care at Advanced Healthcare as well as the ease in scheduling appointments, the caring staff and the cleanliness of the clinics.”

“The whole experience was very good. The receptionist was very helpful and the therapist was very informative regarding my condition.”

“It was a pleasant experience, not only for the help I received, but just the general atmosphere was great.”

“Health care provider was very professional, helpful and positive. Helped to give me good advice on how to get well and listened well. My hip doesn’t hurt anymore, thanks.”

Aurora Advanced Healthcare recognizes our quality care

For five consecutive quarterly periods we have been named the top-performing department within Aurora Advanced Healthcare on the patient satisfaction survey. Sustained excellence, appreciated by the organization, but most importantly valued by our patients.

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