About Us Label Image

Patient Satisfaction

Aurora Advanced Healthcare Rehabilitation Services ranks in the 92nd percentile in new patient satisfaction study.

Rehabilitation Services at Aurora Advanced Healthcare has received an exceptional patient satisfaction ranking of 92 in a newly-released Press Ganey survey. The Press Ganey ranking of 92 reflects patients’ “likelihood of recommending” the AAH facility to others.

A percentile score of 92 means that Aurora Advanced Healthcare Rehabilitation Services is performing at a higher level than 92 percent of the benchmark group nationwide. The patient surveys were compiled from July 1, 2009 through June 30, 2010.

As Aurora Advanced Healthcare’s survey partner, Press Ganey works with healthcare organizations to measure and improve their quality of care. Using a rating scale of Very Good, Good, Fair, Poor and Very Poor, various aspects of a patient’s experiences are measured.

Press Ganey survey results can help reveal what an organization is doing well and how it can improve. Measuring patient satisfaction will continue to play an important role in the trend toward accountability among the nation’s health care providers.

Some of the Press Ganey survey patient comments included the following:

  • “I was there for physical therapy. After my first visit, I was allowed to walk right in to the PT area and use the stationary bike before the scheduled PT. I thought this was a good use of time instead of waiting in the waiting room reading a magazine.”
  • “I have always been pleased with my care at Advanced Healthcare as well as the ease in scheduling appointments, the caring staff and the cleanliness of the clinics.”
  • “The whole experience was very good. The receptionist was very helpful and the therapist was very informative regarding my condition.”
  • “It was a pleasant experience, not only for the help I received, but just the general atmosphere was great.”
  • “Health care provider was very professional, helpful and positive. Helped to give me good advice on how to get well and listened well. My hip doesn’t hurt anymore, thanks.”
More information
24-Hour Advanced HealthLine
Privacy Policy
Insurance Plans
Payment Policies